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Parcel Collect

Frequently asked questions

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    Topic Heading

    Tracking your parcel, expected delivery dates, or delays and disruptions.

    1. Taking longer than expected
    2. Redirect parcel or change address
    3. No recent update
    6. Delays and disruptions
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    Redirect a parcel, Safe Drop, or parcel collection locations.

    1. Requested delivery but parcel at Post Office
    2. Redirect parcel or change address
    3. Leave in a safe place (Safe Drop)
    4. Collect on your behalf
    5. Parcel Collect
    6. 24/7 Parcel Lockers
    7. Post Office Box
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    Help with

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    Find a delivered parcel, damaged parcels, or how your parcel was delivered.

    1. Delivered status but parcel not received
    2. Requested delivery but parcel at Post Office
    3. Damaged parcel
    4. Left in unsafe place
    5. Return to sender
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    Mail, sending a parcel, ID and documents, accounts, and more.

    7. Post Office
    8. Online Shop